Refunds & Exchange Policy
All sales are final. Because our products are pheromone infused fragrances and personal care goods applied directly to the skin, we do not accept returns, exchanges, or refunds once an order has shipped.
This is the standard across niche and luxury fragrance, and it is about your safety more than ours. Fragrance is applied directly to skin. Once a bottle leaves our hands we cannot verify how it was stored or handled, and we will never resell a returned bottle to another person. Every GLB+CO bottle you receive has been touched by no one but us.
Before you buy
Scent is deeply personal and reads differently on every person, which is why we built two things to help you choose well.
Take the Scent Quiz. It matches you on how you want to feel, not just what you like to smell.
Then start with a 10ml. Every fragrance comes in the smaller size so you can live with it for a few days before committing to a full bottle. If you are still unsure, email hello@glbandco.com and we will help you choose. We would rather get it right the first time than take your money and leave you with something you will not wear.
Shipping times
Every bottle is filled, labeled, and packed by hand in small batches. Please allow 7 to 15 business days for your order to be prepared and shipped. We would rather give you an honest window and surprise you early than promise two days and leave you waiting.
Pre-orders and back-ordered fragrances can take up to 30 business days. If an item is on pre-order it will say so clearly on the product page before you buy.
Free standard shipping on all orders over $75. We currently ship within the United States. If you are outside the US, email us and we will see what we can arrange.
You will receive tracking by email as soon as your order ships. Carriers scan inconsistently, so if your tracking has not updated, please allow 48 hours before reaching out.
Damaged, defective, or incorrect orders
If your order arrives broken, leaking, defective, or is not what you ordered, we will make it right. Email hello@glbandco.com within 7 days of delivery with your order number and a photo of the item and packaging, and we will send a replacement at no cost to you.
Lost or stolen packages
Once your package is marked delivered by the carrier, we are not responsible for lost or stolen items. If your tracking shows delivered and you cannot locate your package, contact your carrier first, then email us and we will help however we can.
Order changes and cancellations
Orders can be changed or cancelled within 24 hours of purchase. Email hello@glbandco.com as soon as possible. Once an order has entered production or shipped it cannot be cancelled.
Questions
Email hello@glbandco.com or call 804-821-1212. A real person answers, usually within 1 to 2 business days.
GLAMLife Beauty and Co LLC
Doing business as GLB and Co, styled GLB+CO
6275 University Drive Northwest, Suite 37-103, Huntsville, AL 35806, United States
