Frequently Asked Questions
The Fragrance
What makes GLB+CO different?
Every GLB+CO fragrance is pheromone infused. It is designed to work with your own chemistry. Same fragrance, different on everyone. You are not wearing a scent. You are wearing yours.
Are your fragrances unisex?
Yes. Every GLB+CO fragrance is unisex. Because they are pheromone infused and built to react with your individual chemistry, the same bottle reads differently on everyone who wears it. Choose by how you want to feel, not by who the bottle was supposedly made for.
How do I know which one is mine?
Take the Scent Quiz. It matches you on how you want to feel, not just what you like to smell. If you are still unsure, email us and we will help you choose.
How do I make it last longer?
Apply to pulse points: wrists, neck, behind the ears, and the inside of the elbows. Mist through the ends of your hair too.
Fragrance lasts longest on moisturized skin, so apply just after your body cream. Never rub your wrists together. It crushes the top notes and shortens the life of the scent.
How should I store my bottle?
Away from direct sunlight and away from heat. A drawer or a cabinet, never a windowsill or a steamy bathroom counter. Stored well, your fragrance stays true for years.
Do you offer samples?
Yes. Every fragrance is available in a 10ml size, which is the smartest way to start if you are new to GLB+CO. Live with a scent for a few days before you commit to a full bottle.
Because all sales are final, sampling first is exactly how we recommend you buy.
Where are your products made?
Every GLB+CO fragrance is blended, bottled, labeled, and packed by hand in small batches in Huntsville, Alabama. Not mass produced, not outsourced. When you order, someone who cares about this brand physically fills your bottle.
Shipping
How long does shipping take?
Every bottle is filled, labeled, and packed by hand in small batches. Please allow 7 to 15 business days for your order to be prepared and shipped.
We would rather give you an honest window and surprise you early than promise two days and leave you waiting. Most orders go out well before the fifteenth day.
How much is shipping?
Free standard shipping on all orders over $75. Orders under $75 are charged a flat rate calculated at checkout.
What about pre-orders and back-ordered items?
Pre-orders and back-ordered fragrances can take up to 30 business days to ship. If an item is on pre-order it will say so clearly on the product page before you buy, so you always know what you are agreeing to.
Where do you ship?
Within the United States. If you are outside the US and would like a bottle, email hello@glbandco.com and we will see what we can arrange.
How can I track my order?
You will receive a tracking number by email as soon as your order ships.
Carriers scan inconsistently, so if your tracking has not updated, please allow 48 hours before reaching out. If it still has not moved, email us with your order number and we will chase it down for you.
Returns
What is your return policy?
All sales are final. We do not accept returns or exchanges on fragrance.
This is the standard across niche and luxury fragrance, and it is about your safety more than ours. Fragrance is a personal care product applied directly to skin. Once a bottle leaves our hands we cannot guarantee how it was stored or handled, so we will never resell a returned bottle to another person. Every GLB+CO bottle you receive has been touched by no one but us.
Because scent is personal, we built the Scent Quiz and we offer 10ml sizes. Use both before you commit. We would rather help you choose right the first time.
What if my order arrives damaged?
Then we make it right. If your bottle arrives broken, leaking, or incorrect, email hello@glbandco.com within 7 days of delivery with your order number and a photo, and we will send a replacement at no cost to you.
Can I change or cancel my order?
Within 24 hours of purchase, yes. Email hello@glbandco.com as soon as possible. Once an order has entered production or shipped it cannot be cancelled.
What if my package is lost or stolen?
Once your package is marked delivered by the carrier, we are not responsible for lost or stolen items. If your tracking shows delivered and you cannot locate your package, contact your carrier first, then email us and we will help however we can.
Everything Else
Can I see your certificates?
Our fragrances are formulated to comply with US cosmetic and personal care standards, and full ingredient listings appear on every product page.
If you have a specific sensitivity, or you need documentation for a professional or retail purpose, email hello@glbandco.com and we will send what you need.
Where can I find information on sustainability?
We produce in small batches on purpose, which means we do not overproduce and we do not send unsold inventory to landfill. Our bottles are glass, and we keep our packaging minimal.
We are a small, growing brand and we would rather be honest than impressive: we are not certified sustainable, we are intentional. As we grow, we will tell you exactly what we improve.
Do you do wholesale, press, or partnerships?
Yes. Email hello@glbandco.com with PARTNERSHIP in the subject line and we will get back to you.
Still have a question?
Email hello@glbandco.com. A real person answers, usually within 1 to 2 business days.
Stay confident, stay true to who you are, and stay focused on your goals.